The influence of emotions on customer's cognitive evaluations and satisfaction in a service failure and recovery context

dc.contributor.author	Varela Neira, María Concepción
dc.contributor.author	Vázquez Casielles, Rodolfo
dc.contributor.author	Iglesias Argüelles, Víctor
dc.date.accessioned	2013-01-30T09:56:40Z
dc.date.available	2013-01-30T09:56:40Z
dc.date.issued	2008
dc.identifier.citation	Service Industries Journal, 28(4), p. 497-512 (2008); doi:10.1080/02642060801917612	spa
dc.identifier.issn	0264-2069
dc.identifier.uri	http://hdl.handle.net/10651/6039
dc.format.extent	p. 497-512	spa
dc.language.iso	eng
dc.relation.ispartof	Service Industries Journal	spa
dc.rights	(c) Service Industries Journal
dc.source	WOK	spa
dc.title	The influence of emotions on customer's cognitive evaluations and satisfaction in a service failure and recovery context	eng
dc.type	journal article
dc.identifier.local	944	spa
dc.identifier.doi	10.1080/02642060801917612
dc.relation.publisherversion	http://dx.doi.org/10.1080/02642060801917612	spa

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