Mostrar el registro sencillo del ítem
Satisfaction with service recovery: Perceived justice and emotional responses
dc.contributor.author | Río Lanza, Ana Belén del | |
dc.contributor.author | Vázquez Casielles, Rodolfo | |
dc.contributor.author | Díaz Martín, Ana María | |
dc.date.accessioned | 2013-01-30T10:04:34Z | |
dc.date.available | 2013-01-30T10:04:34Z | |
dc.date.issued | 2009 | |
dc.identifier.citation | Journal of Business Research, 62(8), p. 775-781 (2009); doi:10.1016/j.jbusres.2008.09.015 | spa |
dc.identifier.issn | 0148-2963 | |
dc.identifier.uri | http://hdl.handle.net/10651/7755 | |
dc.format.extent | p. 775-781 | spa |
dc.language.iso | eng | |
dc.relation.ispartof | Journal of Business Research | spa |
dc.rights | (c) Journal of Business Research | |
dc.source | SCOPUS | spa |
dc.source.uri | http://www.scopus.com/inward/record.url?eid=2-s2.0-67349093996&partnerID=40 | |
dc.title | Satisfaction with service recovery: Perceived justice and emotional responses | spa |
dc.type | journal article | |
dc.identifier.local | 20090418 | spa |
dc.identifier.doi | 10.1016/j.jbusres.2008.09.015 | |
dc.relation.publisherversion | http://dx.doi.org/10.1016/j.jbusres.2008.09.015 | spa |
Ficheros en el ítem
Ficheros | Tamaño | Formato | Ver |
---|---|---|---|
No hay ficheros asociados a este ítem. |
Este ítem aparece en la(s) siguiente(s) colección(ones)
-
Artículos [34667]