Lack of preferential treatment: effects on dissatisfaction after a service failure

dc.contributor.author	Varela Neira, María Concepción
dc.contributor.author	Vázquez Casielles, Rodolfo
dc.contributor.author	Iglesias Argüelles, Víctor
dc.date.accessioned	2013-01-30T10:09:08Z
dc.date.available	2013-01-30T10:09:08Z
dc.date.issued	2010
dc.identifier.citation	Journal of Service Management, 21(1), p. 45-68 (2010); doi:10.1108/09564231011025119	spa
dc.identifier.issn	1757-5818
dc.identifier.uri	http://hdl.handle.net/10651/8648
dc.format.extent	p. 45-68	spa
dc.language.iso	eng
dc.relation.ispartof	Journal of Service Management	spa
dc.rights	(c) Journal of Service Management
dc.source	WOK	spa
dc.title	Lack of preferential treatment: effects on dissatisfaction after a service failure	spa
dc.type	journal article
dc.identifier.local	20100274	spa
dc.identifier.doi	10.1108/09564231011025119
dc.relation.publisherversion	http://dx.doi.org/10.1108/09564231011025119	spa

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